Refund and Returns Policy
REFUND AND RETURN
All transactions on blackdog-shop.com are made in €EURO. Your payment provider (your bank, PayPal, etc) will convert this amount to your local currency (eg: USD, GBP, etc) at the time of the transaction, this calculation will appear on your (bank) statement. If you receive a refund on your transaction, your payment provider will also convert this amount from EURO to your local currency. Please note that due to daily currency fluctuations, the refund amount may be different from the original purchase amount. What if I change my mind? You are entitled to return any unused items within 14 days after delivery for exchange or refund Black Dog Shop. The following limitations apply:
- The goods must be absolutely new and unused and have to be in their original and undamaged packaging.
- We are not able to refund returned underwear such us jocks, bikini bottoms or intimate accessories like penis-rings or ball stretchers once removed from the plastic packaging. This is for hygienic purposes.
- Further exempt from our return policy are goods which are specially produced in accordance with customer specifications (made to measure).
- In the event of a product exchange (new goods for returned goods), the customer is responsible for transportation costs. Only when the product is defective or broken Black Dog Shop will cover transport costs.
When Black Dog Shop cannot deliver an out-of-inventory product within 30 days, the customer can cancel the order if an alternate delivery date has not been arranged. When products are returned within the cooling down period of 14 days, Black Dog Shop will refund the customer within 14 days (usually quicker). When your bank account details are required for a refund, the 14-day restitution period starts once your details have been received in full. Guarantee of goods / Faults and Exchanges Black Dog Shop guarantees the quality of all its products for up to 6 months after the purchase date for defects in material or craftsmanship. Any returns due to defects/complaints will be replaced/credited by Black Dog Shop if the return is caused by defects in material and/or craftsmanship. Black Dog Shop will not accept/replace/credit returns which are caused by improper use or mishandling, normal wear, and tear and/or unacceptable storage and/or maintenance of the disputed item. Damage of rubber clothing items due to sharp objects or oil are explicitly excluded from the Black Dog Shop guarantee. Should goods be faulty in materials or craftsmanship, please notify us and return it immediately, unused, for exchange or refund. What is your policy on Returns and Refunds? Black Dog Shop wants you to be satisfied with your purchase. Under EU consumer law you have the right to cancel and return purchases made outside shops (online, by phone or mail order) within 14 days. Goods cannot be returned without an RMA (Return Merchandise Authorisation). Please contact us at email@example.com to request your RMA and for further information. What Guarantee do you offer Under EU rules, a trader must repair, replace, reduce the price, or give you a refund if goods you bought turn out to be faulty or do not look or work as advertised. Goods cannot be returned without an RMA (Return Merchandise Authorisation). Please contact us at firstname.lastname@example.org to request your RMA and for further information. privacy and policy Questions about Privacy, GDPR, etc Managing Cookies Most browsers allow you to refuse to accept cookies and to delete cookies. The methods for doing so vary from browser to browser, and from version to version. You can however obtain up-to-date information about blocking and deleting cookies via these links:
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- support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences (Firefox);
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- support.microsoft.com/en-gb/help/17442/windows-internet-explorer-delete-manage-cookies (Internet Explorer);
- support.apple.com/en-us/HT201265 (Safari);
- privacy.microsoft.com/en-us/windows-10-microsoft-edge-and-privacy (Edge).